Order Cancellation and Return Policy
Cancellation Policy
General Cancellation
Orders can be canceled any time before dispatch.
Orders cannot be canceled once they are out for delivery, but you may reject them at the doorstep.
The cancellation time window may vary by category. Refer to the product or order confirmation page for details.
If canceled after the allowed window, a cancellation fee may apply.
If the seller cancels the order due to unforeseen reasons, a full refund will be issued for prepaid orders.
Flipkart reserves the right to accept or reject cancellation requests and may modify cancellation terms from time to time.
Cancellation for Hyperlocal Orders (e.g., MINUTES delivery)
Orders placed under MINUTES delivery are:
Non-cancellable and non-refundable via self-serve, except in these situations (via customer support):
Order not delivered within the estimated time.
Order not picked up by the delivery partner.
Seller canceled due to reasons not attributable to the buyer.
Doorstep cancellation for any reason approved by the platform.
Easy Doorstep Cancellation
We may cancel your order (fully or partially) due to:
Product unavailability
Force majeure (unforeseen issues)
Suspected fraud or Terms of Use violations
Logistics limitations
In such cases, you will not be charged and any payment made will be refunded within 5-7 business days.
Returns Policy
Returns are offered directly by respective sellers. The return policy can vary based on the product. Refer to the product page for specific return conditions.
Non-Returnable Items
Certain items, like wind instruments or specific hygiene-related products, are non-returnable unless:
Received damaged
Wrong product delivered
Part 2 – Returns Pick-Up & Processing
During Pick-up, ensure:
Product matches original listing (IMEI, serial number, MRP tag, etc.)
All accessories and manuals are present
Item is unused, unwashed, and undamaged
Apple devices must have iCloud lock disabled
Packaging is intact and undamaged
If conditions aren’t met, the return will be refused.
Part 3 – General Return Rules
If a replacement is unavailable, a refund will be issued.
If an accessory is defective or missing, it may be replaced or refunded separately.
Open Box Deliveries:
If the item is wrong or damaged, an on-the-spot refund is issued.
Post-acceptance, only manufacturing defects are eligible for return.
Furniture issues are resolved by authorized technicians; full replacements only if repairs are not feasible.
Flipkart reserves the right to limit returns per customer after internal evaluation.
Return Policy - Hyperlocal
| Category | Return Window | Actions |
|---|---|---|
| Fresh Produce, Milk, Non-prescription Medicines | 1 day | Refund only |
| Eggs, Meat, Seafood | 2 days | Refund only |
| Bakery, Cheese, Grocery Items | 3 days | Refund only |
| Books, Toys, Utensils | 7 days | Refund only |
| Electronics (select brands) | 7 days | Refund only |
All returns require:
Original packaging
Accessories and manuals
Product must be unused and undamaged